FAQs

How do I register for the webshop?IndigoTree2020-11-10T00:39:02+00:00

How do I register for the webshop?

This webshop is for registered trade customers of Vivanco UK Ltd. To register, please click here, or alternatively contact our sales team on +44 (0) 1582 578720 or via email to sales@vivanco.co.uk

How do I get billed or how do I pay?IndigoTree2020-11-10T00:39:50+00:00

How do I get billed or how do I pay?

As a trade customer of Vivanco UK, you will be invoiced as per your trade account terms and conditions.

When will I receive my order?IndigoTree2020-11-10T00:42:22+00:00

When will I receive my order?

Orders are dispatched the next working day, on a 48 hour delivery service, with the exception of deliveries to Scotland, Northern Ireland, The Republic of Ireland and the Channel Islands.

What are the delivery charges?IndigoTree2021-08-09T13:12:51+01:00

What are the delivery charges?

Free standard delivery on all over £100 exc VAT. Otherwise an £6 exc VAT standard delivery charge will apply. Other delivery charges may apply depending on your delivery requirements.

How do returns work?IndigoTree2020-11-10T00:43:56+00:00

How do returns work?

For any returns, please contact our sales team.

The item is not as describedIndigoTree2020-11-10T00:44:40+00:00

The item is not as described

Please contact our sales team to discuss.

How do I cancel an order?IndigoTree2020-11-10T00:45:26+00:00

How do I cancel an order?

Please contact our sales team to discuss.

How can you contact us?IndigoTree2020-11-10T00:46:44+00:00

How can you contact us?

Sales
Tel: +44 (0)1582 578720
Email: sales@vivanco.co.uk

Accounts
Tel: +44 (0)1582 578740
Email: accounts@vivanco.co.uk

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